The First Evil (asta77) wrote,
The First Evil
asta77

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Wherein I Bitch about Comcast and Other Things

To begin with, I got a call this afternoon notifying me my TV is in. YAY! I call to schedule delivery, mention Monday, since I have the day off, and am told they don't deliver on Mondays. Huh? What business doesn't deliver on Mondays? They are going to see if they can work something out. My sales guy could tell from my tone, I'm sure, I was not happy about this. Of course, this is after I asked if they could take the old TV and was told, yes, they could...for $55. WTF? The reason for that is that they have to dispose of it. Sure, I pay you $55 so one of your delivery guys can take it home with him or give it to a buddy. No thanks. I'm sure I can get someone at work to take it off my hands or call Goodwill to pick it up. I don't want money for it, I just want it gone.

Then I call Comcast to arrange for a digital converter box for the HD channels. I call and after nearly fifteen minutes on hold opted to try their email service. The good news is, I got a reply a half hour later. The bad news is it's a generic message that makes no sense! I have to share this with you. My thoughts are in bold.

Thank you for taking the time to email us. It is only through communications such as yours that we can be responsive to your needs.

You would need Comcast's DVR service in order to have a box with an HDMI port. We offer the DVR service without requiring you to purchase additional equipment, or sign a long-term contract. There is an $11.95 per month rate for the DVR service. But I already have a DVR, I don't need theirs.

With the DVR service you will be able to record your favorite program digitally, without a VCR. You will be able to pause and rewind live TV. Another exciting feature is the ability to record High-Definition programming, as well as Dolby Digital 5.1 sound format. The DVR service cannot record On Demand programming; however you can record a Pay-Per View program you purchased on the regular Pay-Per View channels. With my DVR you can record off of On Demand. Ha!

When you change to the DVR service you will use a Digital Cable box, which will replace your current Cable box. The DVR service transmits on our service via the cable line, therefore you do not need to use a phone line. The cost of the Comcast DVR service is $9.95 per month, in addition to your current Cable bill. Wait. I have a digital cable box. I stated that in my email. And how did the price suddenly change to $9.95???

If you currently subscribe to our HDTV service you will not be required to have two cable boxes. OK, didn't I state I was emailing them because I needed to add the HD TV service? Just like our Digital Cable subscribers, should you decide to add the DVR service, we will come to your house and replace your current Cable box. We are providing our HDTV customer with an all-in-one DVR/High-Definition Box.

You will be able to set parental control options to prevent playback of recorded programming, based on the channel recorded, program rating, or time of day.

With Comcast DVR you will have an 120-gigabyte hard drive, offering approximately 60 hours of recording time. The variance is based on whether the recorded programs are transmitted in analog or digital format; digital programs use less space on the hard drive. Recording programs in HD format requires more memory, reducing the number of hours of programming that can be stored to about 15 hours.

You will be able to record one channel while viewing another program of your choice. Wow! I can do that now! You will also have the option to setup recordings based on program title. This way you can tell your DVR to automatically record you favorite program no matter what time, or what channel that show is on. Um, I know from people who have the service this feature is spotty. Another exciting feature is the fact that the DVR tuner supports picture in picture.

You can swap your current digital box for a DVR at the nearest payment center. Since it is likely there will be several payment centers in your area, it will be easier for you to determine which one is closer to either your residence or your place of employment, by following this link:

http://www.comcast.com/customers/contactus/paymentcenter/locatePaymentCenter.ashx

Once you access that site you will need to enter your address and ZIP Code, and then click "Thanks! On you go." If the system cannot determine your payment center location by your address you may be asked for more information to clarify your location. Select the area you live in to find information applicable to you.

If you have any more questions about the DVR service, please reply to this email. I haven't done this because I'm sure the follow up will make no sense. I'll try talking to a person tomorrow. Though, I may respond throwing in that it's a ripoff to have to get a DVR to obtain HD and that I'll start looking at the satellite services. Hee.

Thank you for choosing Comcast.

Sincerely,
Lakeisha
Comcast Customer Care Specialist

And they logged my IP address. Yes, I use AT&T for my internet you blood sucking leeches.

Last night I opted to pay attention to Chuck, not surf the net, and my feelings didn't much change. However, I figured out what the problem is. I feel the characters are fairly well developed, I enjoy the various relationships, and the comedy works for me. It's the spy stuff that is falling flat. Every time they were in spy mode I found myself looking at the clock. It drags the show down. Not to mention, in order to make the story work they dumb down both the good guys and the bad guys. Seriously, after Sarah, Casey, and the Chinese spy were caught, none of their captors thought to check for someone helping them on the outside, in the black van across the street. Sigh.

I have nothing to really say about Heroes. I wasn't even paying much attention and, yet, I was still able to follow the story. I enjoyed the absence of some characters, Nathan rocked, and the show is making me never want to visit Ireland.

Just a quick reminder that Spike TV's Scream 2007 airs at 10 est tonight. Jamie and Tricia looking very pretty will have me up until Midnight if necessary. :)
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