Via proggrrl via twitter, Amazon's glitch may have been the work of a troll. And a theory as to what happened before the troll outed themselves. If this is all true, it restores some of my faith in Amazon. However, it says something about Amazon's ranking system, technical staff, and PR departments. :/ Has Amazon addressed the issue publicly and directly yet?
ETA: See comments for additional info that the troll may be full of s***.